Comments on: Talking To Machine Make Me Sick http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/ A "Funny Cartoon" a day keeps the doctor away Sat, 07 Apr 2012 04:30:16 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: MonkeyWong http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15548 MonkeyWong Mon, 06 Oct 2008 02:43:58 +0000 http://monkeywong.com/?p=817#comment-15548 Yeah, u're right. I still remember I called XXX bank to cancel my credit card not too long ago, that blardy fella asked all sort of questions and only told me to sort it out at their branch! Believe me, I will never use their service any more! Yeah, u’re right. I still remember I called XXX bank to cancel my credit card not too long ago, that blardy fella asked all sort of questions and only told me to sort it out at their branch! Believe me, I will never use their service any more!

]]> By: MonkeyWong http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15547 MonkeyWong Mon, 06 Oct 2008 02:40:34 +0000 http://monkeywong.com/?p=817#comment-15547 ...and it takes up a lot of time! …and it takes up a lot of time!

]]> By: MonkeyWong http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15546 MonkeyWong Mon, 06 Oct 2008 02:39:28 +0000 http://monkeywong.com/?p=817#comment-15546 I think you make some excellent points here... :kowtow: I think you make some excellent points here… :kowtow:

]]> By: bidarlah http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15539 bidarlah Sat, 04 Oct 2008 03:52:44 +0000 http://monkeywong.com/?p=817#comment-15539 i know how u feel, cos i totally agree. the worse thing is u key in all the details, only to wait wait wait and then they ask u all over again. what's the point leh? if u key in liao, shldnt their computer shows all about my details? after asking, comes verification. so many questions somemore. worse: after all these, "sorry sir, u hv to go into the branch to sort it out" damn! if i know i dun need to call u lah. I call to save my trip to the bank mah. true o not? and sometimes i dun know which no to press oso. hehe! so simply press opps! i know how u feel, cos i totally agree.

the worse thing is u key in all the details, only to wait wait wait and then they ask u all over again. what’s the point leh?

if u key in liao, shldnt their computer shows all about my details?

after asking, comes verification. so many questions somemore.

worse: after all these, “sorry sir, u hv to go into the branch to sort it out” damn! if i know i dun need to call u lah. I call to save my trip to the bank mah. true o not?

and sometimes i dun know which no to press oso. hehe! so simply press opps!

]]> By: Forever28 http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15536 Forever28 Fri, 03 Oct 2008 15:58:30 +0000 http://monkeywong.com/?p=817#comment-15536 Sometime I hate that kind of respond because it is too machinery. Sometime I hate that kind of respond because it is too machinery.

]]> By: Center Parted http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15527 Center Parted Wed, 01 Oct 2008 15:00:36 +0000 http://monkeywong.com/?p=817#comment-15527 If you had to wait too long, it only means that either: 1) the company you're calling is too cheapskate (or clueless) to invest in sufficient call center agents (there actually are industry ratios of number of calls to number of agents), or, 2) the call center company (which the company you're calling has outsourced to) is doing a terrible job and cutting corners In this day and age of cost cutting, the problem you're facing is all to common. Its usually not the fault of IT or the technology... but the lack of care and investment into proper CC training and facilities. If you had to wait too long, it only means that either:
1) the company you’re calling is too cheapskate (or clueless) to invest in sufficient call center agents (there actually are industry ratios of number of calls to number of agents), or,

2) the call center company (which the company you’re calling has outsourced to) is doing a terrible job and cutting corners

In this day and age of cost cutting, the problem you’re facing is all to common. Its usually not the fault of IT or the technology… but the lack of care and investment into proper CC training and facilities.

]]> By: MonkeyWong http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15521 MonkeyWong Tue, 30 Sep 2008 08:57:16 +0000 http://monkeywong.com/?p=817#comment-15521 Especially when the music sounds horrible to me... Especially when the music sounds horrible to me…

]]> By: MonkeyWong http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15520 MonkeyWong Tue, 30 Sep 2008 08:56:30 +0000 http://monkeywong.com/?p=817#comment-15520 That's what I getting too! Poor customer service! :nottalk: That’s what I getting too! Poor customer service! :nottalk:

]]> By: MonkeyWong http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15519 MonkeyWong Tue, 30 Sep 2008 08:55:35 +0000 http://monkeywong.com/?p=817#comment-15519 But sometimes they don't offer the info I look for, too bad :grrr: But sometimes they don’t offer the info I look for, too bad :grrr:

]]> By: MonkeyWong http://monkeywong.com/2008/09/24/talking-to-machine-make-me-sick/comment-page-1/#comment-15518 MonkeyWong Tue, 30 Sep 2008 08:54:50 +0000 http://monkeywong.com/?p=817#comment-15518 Sounds very 'fake', isn't it? Sounds very ‘fake’, isn’t it?

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